IntelliGov Work Orders

The quick, easy, and affordable way to automate paper-based governmental departments

Looking for a cost-effective way to reduce paperwork, improve departmental productivity, and better satisfy constituents? Then you need IntelliGov Work Order Management. This powerful solution eliminates unnecessary paperwork by automating literally any paper-based department within a local government. IntelliGov Work Order Management is very easy to use; because it is web-based, anyone who is familiar with a web browser (such as Internet Explorer) can immediately begin entering and tracking citizen service requests from the office, at home, or even on a wireless device.

How it works

IntelliGov Work Order Management provides a central database of all work orders so that you can better manage resources, search open work orders, examine close rates, identify and remove unnecessary delays in the work flow, and much more.

Work orders can be entered anytime by any call taker, such as a central call center or direct calls to departments. IntelliGov also allows call takers from one department to immediately enter service requests for another department. For example, if the Mayor’s office receives a call about a snow removal problem, the call taker can instantly enter the work order into the Public Works’ subsystem, eliminating the need to transfer the call, reducing the time needed to process such requests, and satisfying the citizen quickly.

Tracks all changes to work orders

The system provides comprehensive, easy-to-follow records of every transaction related to a particular work order, including the actions taken by the departments and teams assigned to perform the work. Whenever a change is made to a work order, IntelliGov time-stamps the transaction and records the notes entered by personnel. This allows you to quickly find and track every action that has been taken for a specific work order.

Automatically verifies addresses

When an address is entered into a work order, IntelliGov automatically validates the address against the United States Postal Service’s master database, thereby eliminating the expensive time crews spend traveling to non-existent or incorrect addresses. IntelliGov can also validate addresses against a government’s Master Address Database, if preferred.

Completely flexible and customizable

IntelliGov allows literally any local government department to easily replace paper-based systems. Departments that can greatly benefit from IntelliGov’s enhanced the efficiency and effectiveness include:

• Public Works
• Housing
• Transportation
• Parks and Recreation
• Schools
• Public Health
• Planning
• Any other department you can think of

Indeed, an entire small government can be automated easily with IntelliGov.

With this flexible and easily adaptable tool, you can create the just-right system needed for your government or department. All fields are customizable to match your government or department’s specific internal systems.

Quick implementation

Best of all, IntelliGov Work Order Management can be up and running in only 30 days. No long wait times for custom development – with IntelliGov, you can begin experiencing the benefits of automation almost immediately.

Integrates seamlessly into the IntelliGov product suite

IntelliGov Work Order Management is fully integrated with all other IntelliGov products such as Citizen Service Tracking, Digital Dashboard, and Wireless. IntelliGov gives you all these great benefits within a single, easy-to-use, web-based system.

Ready to make your government intelligent?

Call Intelligov Software today at 410-953-0100. In less than 60 days and for 1/10th the cost, we’ll implement this incredibly powerful solution in your city so you can better manage your city – and make your citizenry happier, too.

410-953-0100
info@intelligovsoftware.com